Complaints
We are always keen to hear your views on policing and crime.
While the OPCC has a role in monitoring how the police respond to complaints, we do not become involved in complaint investigations against Thames Valley Police or any of their officers or staff.
Am I eligible to complain?
Part 2 of the Police Reform Act 2002 states that a complaint may be made by the following individuals:
– A member of the public who claims that the conduct took place in relation to him or her.
– A member of the public who claims to have been adversely affected by the conduct, even though it did not take place in relation to him or her.
– A member of the public who claims to have witnessed the conduct.
– A person acting on behalf of someone who falls within any of the three categories above.
Please note you can only act on behalf of another person if you have, and are able to provide, their written consent.
If you feel you would like to make a complaint, there is lots of information in our Complaints Policy to help guide you through the process.
Complaint Reviews
If you have been advised by the Force that the PCC is the relevant review body for your complaint, you may submit your review (within 28 days of receiving your outcome letter from the Force) in writing or by email:
The Head of Governance and Compliance, Office of the Thames Valley Police and Crime Commissioner, Police Headquarters, Oxford Road, Kidlington, OX5 2NX or OPCCComplaintReviews@thamesvalley.police.uk
If it is determined that the Independent Office for Police Conduct (IOPC) is the relevant review body, your review will be forwarded to them directly. More information on complaint reviews can be found on our Reviews page.
Complaint Reforms
From 1st February 2020, a package of reforms were made to the complaints and misconduct system. You can find out more on our Complaint Reforms page.
Complaints Data
PCCs must publish the most recent Independent Office for Police Conduct (IOPC) quarterly complaints data for their force and the IOPC annual statistics report, alongside a narrative setting out how the PCC is holding the chief officer to account, and the PCC’s assessment of their own performance in carrying out their other complaints handling functions.
Complaints against the PCC
Details of the number of complaints or conduct matters that have been brought to the attention of the Chief Executive of the OPCC as well as their status can be found on the PCC Complaints page.